JEFF GEE Books
What Readers Say...
"Super Service is a great book for people who work on the front line like me. It is about not taking things personally and not being at the affect of the customer. When I give great customer service--I am the one who gets to feel good at the end of the day. The fact that the customer goes away feeling satisfied is just an added bonus. I've noticed that a lot of people in customer service positions act like they don't want to be there--like they are victims or something. Super Service reminds me that great service begins and ends with me. After all--if it's not about me--then who is it about?"
5 STARS
Super Service
Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It! by Jeff Gee and Val Gee, Published by McGraw-Hill
$14.95 (plus shipping & handling)
The Winner's Attitude
Using the "Switch" Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work by Jeff Gee and Val Gee
Published by McGraw-Hill
$16.95 (plus shipping & handling)
What Readers Say...
“I am in HR and so am always interested in time management books. I’ve read a few and this is the best by far. I enjoyed the exercises and found them really helpful in changing how I look and handle time issues. Because of this book I also delegate tasks even with my own family. It’s a great book for all levels of reader.”
“Loved it! It’s small, it’s readable. It uses the reader’s time really well and provides lots of learning.”
5 STARS
Investing Time for Your Life
Stop Thinking-Start Living: by Jeff & Val Gee
Published by McNeil & Johnson
$14.95 (plus shipping & handling)
The Customer Service Training Tool Kit
60 Training Activities for Customer Service Trainers by Jeff Gee and Val Gee
$120.00
(plus shipping & handling)
What Readers Say...
“Designing activities for training is an art, it's not easy. It takes a long time to place years of experiences in a book of activities for developing competencies. In my opinion it has been Jeff Gee' success. I feel his expertise in each activity.”
“It's not every day that a training book 'ties' in with another book by the same authors. All the activities in The Customer Service Training Tool Kit are discussed in more detail in Super Service, so I was able to give my people a copy of Super Service to take away with them. This way, the learning continues!”
“I am with MCI WorldCom and I have used the book extensively with my call center. The exercises are practical, time-wise and really focused on the importance of excellence.”
“I am with United Airlines, and I recently went to LA for a meeting. I used one of the exercises at the meeting and it worked beautifully. I highly recommend this book.”
“Motorola Dealerships have increased their customer retention rate a full 12% with the help of training that we have delivered based on workshops from The Customer Service Tool Kit.
5 STARS
What Readers Say...
“I wish I would have read this book when I was 18 years old. I would have made a lot of different decisions and not quit so many jobs. Definitely worth reading. I've used some of the techniques in my personal life and it has helped a lot. Good stuff.”
“A very passionately written book! With words alone accounting
for only 7% of how we communicate, The Winners Attitude will fully communicate with the billions of nerve cells inside the amazing brain. An eye, mind, and soul opening experience for anyone, at any stage of their professional or personal life. This book reveals how to be passionate and in control of the winning attitude that already exists inside of us all!”
5 stars
OPEN Question Selling
Unlock Your Customer's Needs to Close the Sale... by Knowing What to Ask and When to Ask It
This hands-on guide shows how to use OPEN Question Selling throughout the sales process, from getting in the door to handling objections to making the close. With more than 100 sample questions and end-of-chapter exercises, you'll soon be on your way to building winning customer relationships.
$16.95 plus shipping and handling
What Readers Say...
Imagine sitting down over a cup of coffee and having a frank discussion about business with one of America’s leading experts on the subject. With Nuts & Bolts: Business Edition you can, in fact, you can have that conversation with 14 experts as you soak up the information, inspiration and insights from these dynamic personalities. Don’t miss a page of this content-rich book.
5 stars
What Readers Say...
"Understanding your prospect and their needs--and how you can solve one or more of their problems, is key to selling. Jeff and Val Gee's OPEN-Question Selling teaches through examples and exercises the communication skills that you must develop to become a top salesperson. Should be required reading for every salesperson, no matter their experience or skill level."
Paul McCord, author, Creating a Million Dollar a Year Sales Income
“I just finished reading your book on selling, and I really enjoyed it. I liked what you said about "no" and "yes" being just words, getting to the point quickly, and thinking "10 more doors". I am just starting out as a door to door sales rep and read your article after having a terrible first day, thank you—I feel inspired to keep on going!”
5 stars
What Readers Say...
“This is a great book for learning about success from people who've actually succeeded in their line of work.”
“The ideas in this book have been really helpful in being a team player and also for managing other people. I've really enjoyed the stories--they've helped me realize that no matter where I am in my life I can always achieve more."
5 stars
Mission Possible
Learn how to reach your potential from some of the world's most successful possibility thinkers. Frank and intimate interviews with men and women whose passion and determination have helped them reach the top! Featuring: Stephen R. Covey, Jeff Gee, and Brian Tracy.
$19.95 (plus shipping & handling)
Pillars of Success
Pillars of Success: A rare group of visionaries and achievers share their proven success principles. Featuring: Alexander Haig, Jr. Former Secretary of State. Pat Summitt, Winningest Coach in NCAA Basketball History. Jeff Gee, Professional Speaker, Author, Educator and Consultant. Jim Rohn, World Renowned Performance Consultant.
$19.95 (plus shipping & handling
What Readers Say...
“Sometimes you come across a book that tells stories rather than talk at you. The stories in this book bring leadership and success principles alive—a great read anywhere, anytime!”
“I bought this book not knowing what to expect. Result? Fantastic. It’s great to learn from people who have actually made a difference in their lives and in the lives of others.”
5 stars
Nuts & Bolts
Experts Share Their Most Powerful Strategies for Peak Performance Featuring Denis Waitley & Jeff Gee
$19.95 (plus shipping & handling)
What Readers Say...
For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers.
Now it has been completely revised and expanded to address today's unique customer service issues. Super Service 2nd Edition teaches you how to deliver great service in a way that enriches your life and keeps you from burning out. It provides the same advice that made the first edition a perennial favorite and includes all-new information.
5 STARS
Super Service Completely Revised and Expanded
Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It! by Jeff Gee and Val Gee, Published by McGraw-Hill
$18.95 (plus shipping & handling)
