Underwriters Laboratories
"Morale has risen 100%. Absenteeism was running at 15% and is now almost
non-existent. Problems and issues are being resolved through real team involvement."
Michele Arnold, Customer Service Manager
CDW
"There has been a huge jump in attitude, there are smiles on their faces. I used to get one
email a month about "outstanding" service; now I get an average of 10. My employees are
more team orientated and company focused, this has resulted in an increase in productivity by 30 - 35 %."
Ray Nair - Showroom Manager
CDW
"I have seen our survey score for professionalism rise from 90 to 97% satisfaction, customers are much happier."
Scott Antczak, Technical Support
Computer Associates
"People are much more positive, my department is about 50% more productive and employee satisfaction has increased by 75%."
Bill Nelson, Sales Accounting
Computer Associates
"I've noticed a change in my own attitude. I am upbeat provide great service to my customers. I am also more aware of the services that are provided to me when I am the customer. Companies should take notice of how their employees are treating their customers because if you service the customer they'll ."
Rob Austen, Sales
DeVry University
Jeff delivered Super Service to all 6,000 staff at DeVry University and this is what they said, "Jeff helped us create an environment where customer service became the norm. We used to spend lots of time handling customer situations, now we know how to get the job done in a way where everyone is happy, and it takes 50% less time to do it.."
Steven L. Pappageorge, Senior Director, Student Finance Operations
Schwickerts, A Tecta America Company
"Best speaker I ever heard"
Tom Westby, Director of Sales and Marketing
JEFF GEE
The reason why people love Jeff Gee is that he role models the very behaviors he teaches, He was brought over from London in 1983 to set up a marketing and training company, and has spent the last 35 years selling, creating loyal customers and managing his own business. He doesn't just talk about what to do, he does it himself and he's successful.
Featured on major television networks, Jeff has shared his expertise and knowledge on customer loyalty, sales, and communication to millions of viewers. Consultant to fortune 500 companies worldwide, and author of eight books, Jeff gets people to take responsibility and be their personal best every day.
Baxter
"We have had a 23% decrease in customer complaints with Super Service."
Charlene Tudor, Manager of Business Processes
Motorola
"After consulting with Jeff my sales closing ratio went up by 50%."
Jack Wright, Motorola Dealer
Copyright 2009 Jeff Gee: Motivational Speaker. All rights reserved.
